Q. What does a "disinterested third party monitor" mean?
A. A disinterested third party refers to the person you have monitor you while you take your test to ensure that you do not receive help while taking it. The monitor cannot be a family member, nor can it be someone who has a financial interest in you succeeding.  For example, if you were a producer, you could not have your CSR sign your affidavit. Otherwise, any legal adult can monitor your exam. Most people use another licensed agent, or someone like a librarian, to monitor their exams.  Not all states require monitors for testing.

Q. How long will it take to complete the course?
A. Completion times vary due to reading speed, length of the course, Internet connection, and familiarity with the material.  The average completion time is around 2.5 hours.

Q. I need the credits yesterday -- how long until they are filed?
A. Credits are filed at the end of every week.  We always file our credits using next day air service to ensure prompt filing.  If you're currently suspended and near suspension, call us at 1-800-326-4741 for further assistance in filing.

Q. If I can't finish the course, can I come back later and finish it?
A. Yes.  The last page you visit is automatically bookmark, so you can resume where you left off. Bookmarks are good for 90 days (if you return in 90 days, the bookmark is reset).

Q. How do I bookmark my place in the course?
A. Bookmarking occurs automatically every time you view a page -- you need to do nothing.  To return to a bookmarked page, simply click on the CONTINUE COURSE button on the Table of Contents of the course.

Q. Can I start the course at work, and finish it at home?
A. Currently, no.  Because you are not required to log in to the web site to view the courses, there is no way to switch computers without starting over.  Future versions will address this problem.

Q. I can't get past the first page of the course -- what's wrong?
A. Cookies and JavaScript need to be enabled in your browser to view the No-Exam version of the online interactive courses.  Check with the help files of your browser to find out how to turn on cookies and JavaScript in your specific browser.  Also, the courses do not work in some browsers OLDER than version 4.0 -- you can update your browser by clicking here.

Q. I press the submit button but I still can't get past the first review questions -- what's wrong?
A. Cookies and JavaScript need to be enabled in your browser to view the No-Exam version of the online interactive courses.  Check with the help files of your browser to find out how to turn on cookies and JavaScript in your specific browser.  Also, the courses do not work in some browsers OLDER than version 4.0 -- you can update your browser by clicking here.

Q. Why does the layout of the online course look funny on my computer?
A. The Self Study courses require browsers version 5.0 or greater to work properly.  If you are using an older browser such as Netscape 3, or special browser such as America Online or Opera, the books may not display correctly.  The latest versions of both Microsoft Internet Explorer and Netscape Navigator are available on the software page.

Q. When I try to open one of the online courses, I get a warning saying it requires a Shockwave plug-in.  What does this mean?
A. Plug-ins are little programs that attach to your web browser to add extra functions to it.  In this case, the Shockwave plug-in adds enhanced multimedia capabilities to your web browser.  The Shockwave 8.0 plug-in is available on the software page.
NOTE: Netscape has issued a warning stating that, due to a bug, the popular Shockwave plugin does not work correctly in Netscape version 6.0. The problem seems to have been fixed in Netscape version 6.2.

Q. What is Shockwave?
A. Shockwave refers to multimedia files created in Macromedia's Director program.  Shockwave files (which are very similar to Macromedia Flash files) are basically little, interactive movies that can be played on your computer.  There are two types of Shockwave files: executable and browser.  The executable Shockwave files are basically stand-alone programs (called projectors), while browser-shockwave run are imbedded in web pages and require a browser plug-in to function(a plug-in adds enhanced capabilities to your web browser).

Q. Why can't I open certain printable files in this course?
A. Some files require Adobe Acrobat, a freely distributed document browser.  Adobe Acrobat Reader 4.0 is available on the software page.

Q. What is a .PDF file?
A. PDF stands for Portable Document Format, and these files are created in a program called Adobe Acrobat.  The advantage of using this format over others (such as Microsoft Word) is that .PDF documents can be used by anyone on any computer, regardless of brand or operating system.  Thus a file created in Windows 98 will work the same on machines running other operating systems such as Windows NT, Linux, or even Macintosh's.  PDF is the standard file transfer format on the Internet.

Q. How can I use the contents of this course?
A. You may use these courses for personal and inter-office use only.  You may not reproduce or redistribute the content (including over the Internet) without the prior written permission of The Van Wyhe Group.  See the Legal section for more details.

The Van Wyhe Group does license other vendors to distribute its content; contact us at 1-800-326-4741 for details.

Q. You didn't answer my question here.  Where can I turn for further assistance?
A. Questions can be posed directly to support at   support@insurancece.com

For sales, regulations, and self-study questions, email us at   sales@insurancece.com .