Today, over 40% of American homes contain some business exposure, according to the experts.  This work presents a six step approach for addressing the business-in-the-home exposures.  It provides a road map for the agent who wants to efficiently address this exploding issue.

This interesting and informative booklet focuses on personal lines nuances that evade the average agent and even some claims adjusters.  The use of case studies, scenarios, and actual court cases will capture your interest and keep you involved.

Over the past twenty five years, we as a society have added a great many new laws to the books regulating the way we repair and rebuild. As a result, every building has a potentially uncovered exposure created by the Ordinance or Law exclusion on our property policies.

The Personal Auto Policy is changing. Insurance Services Office (ISO) has made some significant revisions with their 1998 edition of that policy. This work presents those changes.

Tired of the E&O articles that scare you with their stories of agents getting sued?  Ready for a more positive approach to this important issue?  This collection of easy-to-read articles provides practical suggestions on how to adjust the way you do business and avoid E&O losses.

Tired of quoting EPLI and not making the sale?  Successful agents realize that selling this product is very different from making the commercial auto sale.  Agents who appreciate the difference are not only quoting, but are writing the coverage consistently.  Learn their secrets and improve your batting average

The insurance industry has long attracted people with relatively high ethical standards. Most of the people in the agency care about other people and enjoy helping them. Unfortunately, at a time when insurance companies demand increased production and clients expect everything to be covered, agents face ethical challenges on a daily basis. This work presents practical business ethics, complete with industry-related examples.

Hurricane Andrew cost the insurance industry $16 billion in losses; insurance fraud costs more than five times that amount each year. Insurance fraud is a "hidden tax" that costs every American family over $1000 per year in increased costs of goods and services. Every agent should be up-to-date on this pervasive societal problem. Everyone in the agency should be prepared to recognize insurance fraud and ready to join in the fight against it. This work, written from an agent's perspective, helps prepare agents for their role.

When your client calls with questions on insurance coverage for the rental car, do you have the right answers?  When you give him/her information do you remember to address all the important issues? Is everyone in your agency giving the same information?  It's hard to answer a client's questions if you don't have a good grasp of the issues involved, which is the goal of this booklet

An insurance agent walks a difficult line with legal responsibilities to both an insurance company and a client. When the agent does not live up to these responsibilities, there is the threat of being sued. Periodically, every agent should review the legal responsibilities of an agent in modern society. This short, to-the-point, booklet diagrams the categories of the law and the legal problems an agent can face in both the civil and the criminal courts. It answers key questions that are of concern to every agent.

This 110- page book is designed to present an overview of the unique aspects of condominium ownership and address some of the problems agents face in properly writing the insurance.

The number of professional liability insurance claims has increased dramatically over the past two decades as more occupations have a professional exposure and the standard of care for these services has been elevated by the courts.  Professional liability has emerged as an important line of business; this booklet presents an overview of the line.

Today, it is not enough to do it right; you also have to be able to prove it. Every agent needs to learn the keys to effective documentation. Learn the fundamentals and analyze the current methods of documentation used in your agency.  Remember, effective documentation can stop an E&O claim in its tracks.

Bigger than asbestos!  That is what some experts are predicting about the mold claims inundating the insurance industry.  This 82 page book reviews the problem, details the industry response, and makes practical recommendations for agents.

This short, easy-to-read, no-nonsense booklet presents twenty questions that should always be asked when writing the Homeowners insurance policy. Don't expect to find most of these questions on the Homeowners application.

It is rare that the insurance industry creates a totally new line of business that goes on to become a part of the insurance program of every business.  It happened in the 1980's with the introduction of Employment Practices Liability.  It happened in the 1950's when the industry created group health insurance. And, it happened in the early 20th century with the introduction of Workers Compensation insurance.

Workers Compensation is a unique line of business because it is not the insurance contract that determines coverage.  This insurance product provides whatever is mandated by the state statutes, state courts, and state administrative agencies.  Learn the history of this coverage and the key elements of how it works.

Do all your personal lines accounts include an umbrella? Want to increase your success ratio?  Use this course to improve your umbrella sales presentation as you expand your product knowledge and earn your CE credits.  This seventy-page book is a combination of pertinent, technical information and marketing and sales ideas. The content is divided into three sections.